Frequently asked questions
How come some of your stuff is way cheaper than anywhere else?
Well, there are two main reasons for this:
- We buy in bulk, securing better pricing allowing us to reduce the price we sale the products at.
- We import a lot of our own products directly, without going through a middle man or distributor, which again allows us to deliver great products at outstanding prices.
If a product is sold out, what happens?
Don't stress, we may still be able to sort you out. Because or products are priced so well, we often sell out, but generally replacement stock is not to far away. So give us a call or email and we will be more than happy to follow up on the item your looking for and advise when it will be available.
Is it safe to buy from Gearshop & pay buy credit card?
Yes, it is safe. We’re very serious about privacy and security. We use SSL to secure any page of our site where private details are entered or shown.
Look for the green HTTPS:// in the address bar whenever your entering a secure area on the site.
This is an internationally accepted standard and our systems have been checked by an independent NZ bank. No credit card information is held by gearshop.co.nz.
All our transactions are processed via a Direct payment Solutions (DPS).
As part of our payment solution, we offer the facility to save your credit card information in the checkout process, meaning you don't have to have it handy when your shopping. At no stage is your information or card detail accessible by Gearshop; it remains secure and protection at all times.
This is backed up by our Comodo Site Secure Seal.
What are my payment options?
Currently payment is accepted by four methods:
MasterCard and VISA
PoliPay bank transfer
Bitcoin Refund policy:
The refunded bitcoin amount will be calculated using the BBB rate at the time the refund is made. The precise bitcoin amount will likely be different than the original amount sent, but it’s value will be equivalent in the pricing currency.
We do not accept cheques.
You can also use a prepaid “Prezzy Card” or “Loaded Card” from your local Post Shop. These are prepaid debit cards which you can spend like a VISA card.
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently only accept VISA or MasterCard credit cards.
Are you going to send me spam?
No! If you’re getting an email from us it either directly relates to an order, your account or you’ve signed up to one of our email notifications about sales, products or advice.
When will I get my order? (Shipping Time-frame)
We aim to have your good SHIPPED within 3-5 business days, In most cases, you should actually receive your goodies in about 3-5 days, but don’t panic if you haven’t seen it in 5 days, as sometimes things get delayed beyond our control. If we have an item that is going to take longer then this to get to you, due to size or weight, we will make this very clear in the item description. If you need something by a particular date and its less than 6 days from your intended order date, you would be best to contact us before placing your order.
Why do you make the courier require a signature?
This is to ensure that your product is delivered safely and allows us to track the item correctly.
Do you ship outside New Zealand?
Yes, we now ship to Australia and New Zealand. All other countries, can be done by contacting us via email and we can arrange payment via Bitcoin. Email us for assistance.
Shipping to Australia, incurs a flat rate shipping fee of NZ$19.99 regardless of the order size or destination.
On occasions, we do offer Free Shipping via promotional codes.
Free Shipping promotional codes are only valid for delivery within New Zealand.
We are now able to ship to all countries outside of Australia and New Zealand, with payment being accepted by Bitcoin only.
Do you ship to PO boxes?
We can if we really have to, but we prefer not to. This is for a couple of reasons, it isn't as easy for us to track your shipment and a lot of our products are simple to big for post boxes, which means you items can get delayed at post shops etc. So unless you really have no option, we'd prefer you use an alternate physical address. You can load up to five alternate addresses in your membership area.
How do I update my account details or change my address?
Login to your account and you can preset up to 5 delivery addresses. When you go through the checkout process, you can select which address you would like your order shipped to.
Can I add more than one product to my basket?
Yes, after you have selected a product to add to your shopping basket, you will be taken to the shopping basket page with your order, which you can proceed to checkout, or if you click the 'continue shopping button' you will be directed back to the Gearshop products where you can view other products and choose to add these products to your basket.
What are cookies? Do I need to enable cookies on my browser to shop at gearshop.co.nz?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features at gearshop.co.nz. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your gearshop.co.nz account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.
How do I return a product?
Please see our terms and conditions
Where are you guys based? Can I come and pick up my order and save on shipping?
Gearshop is locally owned and operated, based in Nelson.
However, orders placed on gearshop.co.nz cannot be uplifted directly from the store.