Reviewed by David B.
Verified Buyer
I recommend this product
Quick delivery of hard to find parts.
The Leki split dowels will keep my trekking poles going- much better than buying new ones- thank you.
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Description
The expander is the plastic gizmo that lives on the screw thread inside each pole section.
Standard Poles:
Large (18mm) for the upper joint.
Small (16mm) for the lower joint.
Ultralite Poles:
Small (16mm) for the upper joint.
XS (14mm) for the lower joint.
There are also two types:
Old "Classic".
New "Super Lock System".
Old style were fitted to all poles made up to mid-2003 (ish) and are still fitted to some of the cheaper poles. In recent years they have always been red in colour. They are most easily distinguished from the New Type by the fact that they have four short (2mm) plastic prongs on one end in the larger two sizes.
The New Type are currently black (Large 18mm) and blue (Small 16mm). In addition, Ultralite poles are made from smaller diameter tube so the upper joint uses blue (Small 16mm) expanders and the lower joint green (XS 14mm).
The two types are not compatible, so it is important that you check the type in your poles before ordering spares.
Price is per single item.
An order containing multiple items with different shipping times will by default ship on the timeframe of the slowest item, however, Gearshop reserves the right to split ship orders where we feel it is required.
Shipped goods will be left at a place deemed suitable by couriers, typically at your front door. If you need to sign for the parcel, please indicate this in the delivery instructions when completing your order address.
Shipping Charges
All charges are in New Zealand Dollars.
New Zealand
Business addresses
- Post Haste courier charge structures mean that it's cheapest to ship to business addresses
- For a limited time, FREE standard shipping on all New Zealand orders over $95
- $8.99 standard shipping on New Zealand orders under $95
Residential and rural addresses
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For residential addresses a $2.81 surcharge is added to the standard shipping.
- $2.81 shipping for orders over $95
- $11.80 shipping for orders under $95
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A $7 surcharge applies to all NZ rural addresses. We cannot ship to PO Boxes or Private Bags
- $7 shipping for orders over $95
- $15.99 shipping for orders under $95
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A $10 surcharge applies to Chatham Islands and Waiheke Island addresses
- $10 shipping for orders over $95
- $18.99 shipping for orders under $95
Oversized and heavy items
- A shipping charge of up to $85 (North Island) or up to $95 (South Island) applies to each oversized or heavy item
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We cannot ship oversized or heavy items to Chatham Islands
International
- $24.99 shipping on all Australian orders
- Shipping charges to other international destinations range between $37.99 and $185
- We cannot ship oversized or heavy items internationally
- Note that international orders for footwear may or may not be shipped with original boxes, due to shipping volume restrictions
Shipping Times
We aim to process and dispatch your order as fast as possible. While in most cases this will happen within 24-72 hours, it can take up to 5 business days, depending on what is ordered. In some cases, like during peak season and holiday periods, it may take longer. Shipping and processing times are a guide only, not a guarantee.
An order containing multiple items with different shipping times will by default ship on the timeframe of the slowest item, however, Gearshop reserves the right to split ship orders where we feel it is required.
After dispatch, delivery is normally overnight within the South Island and 1-3 business days within the North Island. Rural addresses could take up to an additional 2-4 business days. At this time, we do not offer urgent delivery as a standard freight option, however if you require your order urgently, please contact us before ordering to ensure that we can meet your delivery timeframe. We aim to deliver your order within the following timeframes:
New Zealand
- North Island: 3-7 business days
- North Island rural: 3-7 business days
- Waiheke Island: 4-8 business days
- South Island: 2-6 business days
- South Island rural: 2-6 business days
- Chatham Islands: 7-10 business days
- Oversized or heavy items: 5-7 business days to all NZ addresses (excluding Chatham islands)
International
Australia: 7–10 business days (metropolitan areas only).
Canada: 10 business days
Hong Kong: 10 business days
UK/Ireland: 10 business days
USA: 10 business days
Every now and then, life throws a curveball and deliveries might take a little longer. We're doing our best to get your goods to you ASAP. If you've got any questions about your order, just give us a shout.
We're actually pretty speedy most of the time. After dispatch, around 92% of our orders zoom to your door within 5 days. In the South Island 79% of those arrive in 2 days. And for the North Island 85% of orders make it in 5 days. We're always keeping a watchful eye on freight times to ensure the best experience for our customers. Watch this space for our full freight review.
Usually, your stuff should reach you within the expected time. However, no need to stress if it takes a little longer than 5 days, occasionally things don't go exactly to plan. If you need something super soon and it's less than 6 days before your desired delivery date, just chat with us before ordering.
Keep in mind, we can't give refunds for delays beyond our control or if you've ordered last-minute without letting us know. We're all about making things smooth, so drop us a line if you're unsure.
Kindly note that if a package happens to go missing, Gearshop won't be able to offer a replacement or refund if the courier can provide evidence of delivery. Important note: If you haven't received your order within 7 days of your Shipping Confirmation email, please let us know right away so that we can follow up with the courier. Due to courier policies, we are unable to accept claims for non delivery, loss or damage after 12 days from shipping.
For the latest updates on the Courier Network Status, please refer to the following links:
Click & Collect
We now offer Click & Collect as an option via our website, you can place your order and select to collect. In some cases your order may be available the same or next day, but that may not always be the case, so we will notify you by text message or email where possible, when your order is ready to be collected. this could be up to 48 hours after ordering. So try and include a cell phone number with your order. If you need something urgently, give us a call or email before placing the order, to make sure we have it available for you right away.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Based on 2 reviews
100%
of reviewers would recommend this product to a friend
2 Reviews
Reviewed by John K.
I recommend this product
Good as new Leki's
After 15 years my Leki poles were in need of replacement...or so I thought! With new expanders and tips from the Gearshop they are just like new!
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