Orders over $150 ship FREE in NZ! SHOP DEALS

Help Center

Frequently Asked Questions

Shipping

How much do you charge for shipping?

Do you ship outside New Zealand?

When will I get my order? What are your shipping timeframes?

Why do you make the courier require a signature?

Do you ship to PO boxes?

Returns & Exchanges

How do I return or exchange an item?

Are there items I can't exchange or return?

Products & Ordering

How come some of your stuff is way cheaper than anywhere else?

If a product is sold out, what happens?

Can I add more than one product to my cart?

Where are you guys based? Can I come and pick up my order and save on shipping?

How can I change my order?

Out of stock and backorders

Checkout & Payments

Is it safe to buy from Gearshop and pay buy credit card?

What are my payment options?

When placing an order, I get an error message stating that there has been an authorization failure. What went wrong?

Your Account

How do I update my account details or change my address?

Are you going to send me spam?

What are cookies? Do I need to enable cookies on my browser to shop at gearshop.co.nz?

Legal

Warranties

Warranty

What is your full warranty policy?

NZ Law

Consumer Guarantees Act 1993

Fair Trading Act 1986

Privacy

Acceptance Acceptance