Mad Rock Hammock & Accessory Carabiner

COVID Restrictions

Due to COVID restrictions and freight disruption, online orders may take longer than usual to arrive. We’re doing all that we can to get them to you as soon as possible.

Also, due to COVID restrictions, depending on the alert/protection framework level in your area, contactless delivery may be required and couriers may leave parcels unattended on your property.

Please be aware that, in the event that a parcel goes missing, Gearshop will not be able to provide a replacement or refund where the courier is able to supply proof of delivery.

Shipping Charges

All charges are in New Zealand Dollars.

New Zealand

• $6.99 standard shipping on all New Zealand orders under $95
• Free NZ shipping on orders over $95, excluding certain oversized or heavy items
• A $85 (North Island) or $95 (South Island) shipping charge applies to each oversized or heavy item
• A $5 surcharge applies to all NZ rural or PO Box/Private Bag addresses
• A $10 surcharge applies to Chatham Islands and Waiheke Island addresses
• We cannot ship oversized or heavy items to Chatham Islands

International

• $24.99 shipping on all Australian orders
• Shipping charges to other international destinations range between $37.99 and $45
• We cannot ship oversized or heavy items internationally

Shipping Times

We aim to process and dispatch your order as fast as possible. While in most cases this will happen within 24-72 hours, it can take up to 5 business days, depending on what is ordered.

After dispatch, delivery is normally overnight within the South Island and 1-2 business days within the North Island. Rural addresses could take up to an additional 2 business days.

At this time, we do not offer urgent delivery as a standard freight option, however if you require your order urgently, please contact us before ordering to ensure that we can meet your delivery timeframe.

We aim to deliver your order within the following timeframes:

New Zealand

• North Island: 3-7 business days
• North Island rural or PO Box/Private Bag: 3-7 business days
• Waiheke Island: 4-8 business days
• South Island: 2-6 business days
• South Island rural or PO Box/Private Bag: 2-6 business days
• Chatham Islands: 7-10 business days
• Oversized or heavy items: 5-7 business days to all NZ addresses (excluding Chatham islands)

International

Australia: 7–10 business days (metropolitan areas only).

Canada: 10 business days

Hong Kong: 10 business days

UK/Ireland: 10 business days

USA: 10 business days

From time-to-time, there can be delays beyond our control. We will do everything within our power to ensure that your goods arrive within a reasonable timeframe. If you have any queries or issues relating to your order, please don’t hesitate to contact us.